Welcome to Transform-CX
Boasting a global presence across Europe, the Middle East, Africa, Asia, and the Americas, Transform-CX is a powerhouse with over 1,000 skilled associates. Our team brings over 25 years consulting expertise in BPO, CRM, and SaaS Solutions.
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Our core mission is to guide companies towards Business Success, transcending industry and sector boundaries. Our strength lies in a deep understanding of People Management, Process Improvements, and cutting-edge Cloud-based Technology.
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Employing a consultative approach, we craft and implement strategic roadmaps that not only transform but also elevate the experiences of your clients, adding significant value to your business.
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Our team has over 25 years of consulting expertise in BPO, CRM, and learning management with services that are tailored to meet the specific needs of our clients.
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We have extensive technology and operations experience in developing strategic roadmaps and then delivering on those roadmaps. Transform-CX has global representation in Europe, Middle East, Africa, Asia, and the Americas.
Our Methodology
Transform-CX leverages a key methodology in our business consulting: SDSS™
At its core, SDSS™ is about simplicity and efficiency. It challenges businesses to critically examine their operations, identify inefficiencies, and, quite simply, "stop doing stupid stuff". Whether it's a redundant approval process, outdated software, or inefficient communication channels, the SDSS™ method helps companies pinpoint and eliminate these inefficiencies.
Our Services
Navigating to business success can be a daunting task for any organization, but the journey is easier when you have a clear and attainable goal in mind.
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Our philosophy at Transform-CX is to help our clients achieve their business goals by providing unique and complete Customer and Employee Experience solutions:
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Executing on strategic CX and EX vision
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Holistic Consulting to drive valuable outcomes, taking into account: People, Process, Technology, Data and Communication
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Business Services to optimize cloud and multi-application cloud stacks
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AI implementation and Optimization
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Staffing Augmentation
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Business Process Outsourcing
Local Delivery, Global Capability
Salesforce
Business Outsourcing
Staff Augmentation
SAAS
Consulting
Testimonials
S Jones
I’ve had two engagements with Tim Keefe as my consulting liaison. I found Tim to be knowledgeable about my business and the technology that we had and about the technological improvements that he was recommending.
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Unlike many consulting companies, Tim ensured that my needs were met; he doesn’t agree for the sake of the sale. He is truly a thought leader in the Contact Center space and is able to converse with any level of your organization ensuring that at each level there is a complete understanding of all aspects of what he is presenting.
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Often this is required to build trust, and Tim certainly is able to do so.
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In summary, I consider Tim an expert in the field. He is knowledgeable, professional, respectful and dedicated.
Matt B
Senior CX Executive, US Healthcare
Customer Experience (CX) is everything these days and for a company to be successful they need to deliver nothing short of an exceptional experience during every interaction. If that wasn’t enough, customer-facing challenges continue to become more complex and the landscape of CX solutions is rapidly evolving. In working with Tim over the years, one thing is clear – he is a natural visionary and strategic thinker who partners with his clients to help them solve their unique CX challenges with ease. Tim comes to the table with robust industry experience, a welcoming consultative approach and is able to bridge the gap between strategy and execution to drive better outcomes for both customers and clients alike. Highly recommend working with Tim as a trusted partner to help improve your CX and business outcomes.